Terms and Conditions:
Repair & Parts
Some work is done the same day, in customer's home. If the television has to be taken to the service center for further diagnostics, please allow 1-2 business days to be provided the estimate. If part(s) are required to complete the repair it may take between 3-30 business days depending on the parts availability. In the case of required intricate labor please allow up to 3 weeks for repair completion.
Warranty
A-V Service provides a 90-day labor and a 90-days parts warranty.
Parts Warranty
A-V Service will replace any malfunctioning parts that were placed inside the television unit. Only parts that have been replaced by us have a 90-day warranty. The warranty only applies if parts, which A-V Service replaced, are the cause of the malfunction.
Labor Warranty
The labor warranty applies only for service call charge(s) and part(s) replacement. A-V Service will reschedule an appointment based on mutual convenience to come and diagnose/retrieve the television unit. We will replace any malfunctioning parts, and deliver the television back to the customer's home.
Our warranty does not apply in the following cases:
- If the TV has been damaged or tampered with outside of our possession,
in cases such as: water damage, physical damage, increased voltage in socket,
above room temperature (71° F to 82° F), humidity, etc.
- If the TV has been opened by non-qualified personnel.
- If there are foreign objects inside the TV including but not limited to
insects or rodents and their traces.
Confidentiality
We do not share the customer's personal information with anyone else. We pride ourselves in being very confidential.
Service call information
All service calls are scheduled on mutual convenience.
1. There is a service call charge depending on the television size, which
must be paid upfront, uppon arrival, before any diagnostics are made.
2. Diagnostics are free of charge with the service call. An honest opinion/recommendation
will be given whether the equipment is worth servicing.
3. A-V Service handles all pick up and delivery when necessary.
4. Upon cancellation of any repairs, the service call charge will not be refunded.
5. All cancellation of appointments must be made one (1) hour before the scheduled
appointed window.
6. If customer needs to reschedule an appointment, he/she must a call minimum
of one (1) hour before the appointed window.
A technician or representative may call the customer to confirm the service call and give an estimated time of arrival. If the technician or representative is not able to reach the customer they will assume they are not home and the appointment will be cancelled. The additional trip will be charged only if the technician or company representative doesn't reach the customer during the appointed window. Please remember that we may or may not call.
Service call charges includes:
1. Round trip to your home
2. Open and diagnose your TV and give you an estimate
3. Pick up and delivery based on the technicians decision
4. If we need parts we will come back to you as many times as needed with
no extra charge
If you have any questions please, feel free to call us. We will be glad
to help.
Phone: (614) 459-4355